Lexus owner satisfaction rate tops the industry

Lexus will win Roy Morgan’s annual customer satisfaction award in the automotive market for the fifth time in six years, after achieving an almost-perfect 97 per cent rating in the most recently disclosed monthly survey. Nevertheless, Lexus Australia’s CEO Scott Thompson has told us of some imminent plans to enhance the company's existing ‘Encore’ customer care program to make things as “hassle free” for owners as possible.