Mazda tops after-sales service satisfaction - study

Mazda has topped the JD Power Customer Service Satisfaction survey for the third year running in Australia, edging Toyota and Nissan for the crown. There were a few trends throughout the survey, most notably that transparency and ease of service booking were key. The 19 per cent of customers able to watch their vehicle being serviced were more satisfied than those who couldn't, while people who could book the service online were happier than their phone-toting counterparts.